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Terms and Conditions
Please read these terms and conditions carefully. These terms and conditions govern your access and use of this site. By accessing or using this site means that you are agreed and bound by these terms and conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these terms and conditions. IvoryPrint reserves the right to make changes to this site and to these terms and conditions at any time without prior notice. You should review these terms of Use each time you access this site. Copyright © 2014, All Rights Reserved. It is prohibited to copy or republish any of the materials and software contained on the IvoryPrint website.
  1. Right to Produce
  2. IvoryPrint reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. You are solely responsible for your use of content in combination with any other images, graphics, text or other materials you incorporate into your Products. IvoryPrint has different locations globally and is authorize to produce any printing job from any of its location. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your products. By placing an order on this site, you warrant that you have all necessary permission, right and authority to place the order and you authorize IvoryPrint to produce and sell the products on your behalf.

  3. Turnaround time
  4. We offer different turnaround time given below:

    STANDARD - Guaranteed to ship within 10 to 16 business days: Free Ground Shipping within USA and Canada. Usually Ships within 10 to 16 business days after final proof approval. Shipping time for Standard Service is not guaranteed.
    PRIORITY - Guaranteed to ship within 10 business days: Free Ground shipping included within USA and Canada. Products will be shipped within 10 business days after final proof approval
    URGENT - Guaranteed to ship within 6 business days FREE Ground shipping included within USA and Canada.

    Products will be shipped within 6 business day after final proof approval All turnaround times start with the next business day from the time the client gives final approval of design, not from when the order is first submitted. We ship orders according to the given time frame and if under any circumstance any delays occur, IvoryPrint.com will inform the client immediately. IvoryPrint.com would not be responsible for any delays from courier. For bulk order turnaround times may vary, depending upon the quantity.

  5. Payment Methods
  6. All orders must be paid 100% in advance. We accept Wire Transfers, Bank Check and money order. Once we receive your payment, your order would be processed. Please note that if you pay using Personal or Business Check, your order may be held for up to 7 to 13 business days after receiving your check to clear it and after then the turnaround time will start. For faster shipping time use Cashier's Check. Make all check payable to IvoryPrint.

  7. Electronic Media and Files
  8. It is the customer's responsibility to maintain a copy of the original file. IvoryPrint.com is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished final output. IvoryPrint.com has no responsibility for errors on supplied artwork or electronic files or data furnished by the client and is held harmless by the client for any errors on its supplied artwork, electronic files and data. IvoryPrint.com will produce printed jobs from the client's supplied artwork, electronic files and data and is not responsible for correctness of the artwork, electronic files and data or color matching. The client understands that each output device, analog or digital, will produce a different result and cannot be compared to the clients own output device or computer monitor. All client's files are produced by IvoryPrint.com utilizing the latest technology and software applications, production digital presses, high quality ink jet wide format printers and high quality offset presses. Until digital input can be evaluated by IvoryPrint.com, no claims or promises about our ability to work with jobs submitted in digital format, and no liability is applicable to problems that may arise. Any editing or correction required to utilize client-supplied files will be charged at our current rates, but only after approval has been received from the client.

  9. Changes
  10. All orders are considered in work and are in process the moment they are received and cannot be changed after 24 hours from the time an order is processed. It is the client's responsibility to make the necessary alterations within the given time frame otherwise the order gets processed. IvoryPrint.com accepts no liability in regards to changes to be made after an order is processed. It is understood that the client has prepared, proofed, and priced their order with IvoryPrint.com prior to submission and no cancellation or refund can be made.

  11. Proofs
  12. Customer is fully responsible for final proof and layout approval prior to the printing process. IvoryPrint.com is not liable for errors in a final product caused by any of the following reasons:

    Finished product size
    Miss-spelling errors
    Punctuation errors
    Grammatical errors
    Incorrect font usage
    Wrong die cuts or slits
    Incorrect or missing folds
    Graphics orientation or placement

  13. Color Accuracy
  14. It is understood that each output device, analog or digital, will produce a different result and cannot be compared to the clients own output device or computer monitor. Because of these differences, a "pleasing color" variation between color proofs, clients output on its own device or appearance on clients computer monitor and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. For quantities less than 5K a color variation occur due to color settings on printing machines and these color variations up to 9% are accepted. IvoryPrint.com is not liable for these color variations for quantities less than 5k. IvoryPrint.com does not guarantee an exact color match to the art work or electronic files submitted.Depending on whether offset or digital printing is ordered, IvoryPrint.com may convert the color mode to CMYK, RGB, PMS or Hexa-chrome methods possibly resulting in color shift. IvoryPrint.com is not responsible for any color shift.

  15. Design Specifications
  16. All design specifications are indicated in the FAQ section of this web site. Files which do not meet these requirements will be rejected. IvoryPrint.com assumes no responsibility for cutting text or images which exist outside our required safe areas and/or submitted files not set up to specifications for resolution, formatting, fonts not embedded or supplied or any other violation of our specifications. Templates for layout of various items are available at no cost in the help section of this web site. The min. bleed margin required is 1/8". Please check your files before submitting it for printing.

  17. Samples
  18. IvoryPrint.com reserves the right to use client's product for samples for advertising purposes in addition to posting as electronic samples on this website.

  19. Damaged and Lost Packages
  20. Lost or damaged claims can only be filed for shipments after 30 days from package shipment. IvoryPrint.com is not responsible for 3rd party shipping errors, omissions or damaged shipments. Seldom order shipment may have slightly fewer pieces than ordered. Production and printing trade standards allow for slight underage or overages. Therefore, if exact quantity is needed, please order in excess of the quantity needed. Additional shipping and handling charges will be assessed for packages that have to be reshipped due to the fact that an error was made by the customer in submitting the proper shipping address.

  21. Claims
  22. Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, IvoryPrint.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledged IvoryPrint's performance which fully satisfied all terms, conditions and specifications.

  24. Our customers' satisfaction is our number one priority, and we offer a 100% satisfaction guarantee raging printed products. If you receive an order which do not match its original specifications provided, IvoryPrint.com will reprint the order. Simply contact Customer Service at either 541-833-8141 or at support@ivoryprint.com to let us know what you will be returning, and we will provide you with our Return Department address. Then package your item and ship via the carrier of your choice.

  25. Order Cancellation (For Customized ordered Products) Printing
  26. All orders are considered in work and in process the moment they are received and cannot be cancelled. It is understood that the client has prepared, proofed, and priced their order with IvoryPrint to submission and no cancellation or changes after 24 hours can be made. If client cancels order within 24hrs, full amount will send refunded back. After 24hours orders can not be cancelled and there would be No Refund.

  27. Workmanship Guarantee
  28. IvoryPrint.com guarantees all orders to be free of defects from workmanship. If any order does not match the specifications provided, we will reprint the order if the client returns the defected order within 10 days to IvoryPrint. IvoryPrint.com guarantees regarding the quality of printed products. In printing IvoryPrint.com guarantees from 4/4, to 8/4 color printing if there is not any solid color ground on the back side. IvoryPrint.com also doesn't guarantee exact color match.

  29. Quotations
  30. Custom quotes and estimates are good for 30 days and will be re-quoted after 30 days. Prices calculated and/or posted on this website may change from time to time and are subject to change without any notice. IvoryPrint.com reserves the right to refuse an order due to errors generated by our web pricing software. In this extremely rare instance of this happening, the customer will be notified immediately and never more than 5 business hours of the following business day.

  31. Limitation of Liability
  32. In no event shall IvoryPrint.com or its licensors, suppliers, or vendors, their officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not IvoryPrint.com has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from IvoryPrint.com or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall IvoryPrint.com be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of this site or its content.

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