Frequently Asked Questions

We often have routine questions about our products and services. Here, we list some of these questions and answers that will help you find out about IvoryPrint.

How do I get a Custom Quote?

The fastest way to get a quote is by calling us at 1800-959-3878 or visit our custom quote page. You can also request a quote by email or chat.
The price will be sent to you by email shortly after submission.

What type of products do you sell?

We offer a variety of custom boxes, retail bags and marketing materials such as cardboard boxes, corrugated boxes, kraft boxes, rigid boxes, brochures, stickers, presentation folders, and more.

What is the process of placing an order?

5 Simple Steps:
1) Price Quote
2) Design
3) Proof-reading
4) Payment
5) Shipping

What is your return policy?

If your order has been shipped and does not meet your requirements, you can simply contact us by email, call, or chat. We will reprint your order at no charge, as there would be no refund option. If the fault is yours, and we are not proven to be guilty, then there would be no return policy.

What is your turnaround time?

Our standard turnaround time is 8-10 business days once the artwork approved. Rush Available.

Where are you located?

Our sales office is located in Brampton, ON, Canada but we have facilities in the USA, Europe, and Asia.

What file format should I provide my artwork in?

You can send us your design file in JPG, PNG, GIF, PDF, PSD, Ai and CDR format (300-600 dpi versions).

Where are you located?

Our sales office is located in Brampton, ON, Canada but we have facilities in the USA, Europe, and Asia.

Can I request a sample?

Yes, you can request a sample. We offer both existing and custom samples.